🔒 Return & Exchange Policy (Products)

🔒 Lash Training Class Booking Policy

We accept returns for both defective and non-defective items within 14 days of delivery. Items must be unused, in their original packaging, and accompanied by proof of purchase. Exchanges We accept exchanges within 14 days of delivery for unused and unopened items. Customers are responsible for return shipping unless the item is defective. Non-returnable items: Used lash products Opened adhesive or liquids Discounted/sale items If you have any issues with your order, please contact us at [eye.doll.lashes328@gmail.com]

1. Deposit & Cancellation Policy

  • A deposit is required to secure your spot in the training.

  • If you cancel 7 or more days prior to the course start date, your deposit will be refunded minus an administration fee.

  • Cancellations made within 7 days of the course are non-refundable.

  • The remaining balance must be paid before the class begins on Day 1, via card or cash.

  • A 5% discount applies to cash payments (not applicable during promotional discounts).

2. Rescheduling

  • You may reschedule your training once, as long as you provide at least 7 days’ notice before the first day of the course.

  • Reschedule requests made within 7 days of the class start will not be accepted, and your deposit will be forfeited.

3. No-Shows & Same-Day Cancellations

  • Failing to attend or cancelling on the day of the training is considered a no-show.

  • No refunds, reschedules, or credits will be provided under any circumstances.

  • Please ensure your availability before booking.

4. Payment Methods

  • We accept both card and cash payments.

  • A 5% discount is offered for cash payments (not applicable during promotional discounts).

  • Installment plans are available when paying the full course fee online.

  • The remaining balance must be fully paid before the training begins.

5. Confirmation & Communication

  • Once your deposit is confirmed, we will send you a confirmation email with course details and preparation instructions.

  • If you have any questions, feel free to contact us anytime.